How data sync works in Metrix
Periodic and manual sync, connection statuses and what to do when an integration needs attention.
Every integration syncs on its own periodically, so your dashboard stays up to date without you having to do anything. If you need fresher data right away, you can also trigger a manual sync per integration.
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Check each integration's status
On the integrations screen you'll see, for each connected account, whether it's Connected (with the last sync time), needs Reconnection, or has a Permissions error.metrix.app / integrations · syncMetaConnected · 5 min agoGoogle AdsReconnect requiredGA4Permission errorRetry - 2
Trigger a manual sync
Tap the manual sync button on the integration you want to update. Use it when you need to confirm a recent change without waiting for the next automatic cycle.
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There's a limit on manual syncs per minute
To avoid overloading the provider's API, manual syncs have a limit on how many you can trigger per minute. If you hit it, wait a moment before trying again.
Common sync issues
| Error | Cause | Fix |
|---|---|---|
| "Reconnection required" | The authorization token expired or was revoked from the original platform. | Tap the Reconnect button on the integration to authorize again. |
| Today's data isn't showing up | The source platform hasn't finished consolidating the last few hours of metrics yet. | Wait it out — today's data usually fills in as the provider consolidates it, with nothing needed on your end. |
| "Permissions error" | You lost access to the ad account on the original platform (for example, your role was removed in Business Manager). | Regain access to the account on the original platform, then reconnect the integration in Metrix. |