Metrix frequently asked questions
Quick answers about security, privacy, data export, support and available languages.
How secure is the data from my ad accounts?
Each integration's access tokens (Meta, Google Ads, GA4, etc.) are stored encrypted in the database. Metrix uses them exclusively to read metrics, campaigns and creatives from your ad accounts — never to modify campaigns or access anything you haven't authorized.
How does Metrix handle my data privacy?
The full detail of what data we collect and how we use it is in our Privacy Policy.
Can I export my data?
Yes. From the Reports section you can download a PDF for the period you choose, with your logo and branding if you set them up for that Client. You can also export data tables to CSV from Ad Performance.
Is there a Metrix mobile app?
There's no dedicated mobile app. Metrix is 100% web-based and the dashboard is responsive, so it works well from your phone or tablet's browser without installing anything.
Which browsers can I use?
Any modern, up-to-date browser: Chrome, Firefox, Safari or Edge in its latest version.
How do I delete my account and my data?
You can request deletion of your account and data by following the steps on the Data Deletion page.
How do I contact support?
From the Support section of the dashboard you can open a ticket, choosing a topic (technical, data/metrics, billing or other), and follow the conversation right there.
What languages is Metrix available in?
The dashboard is available in Spanish, English and Portuguese. The Help Center is currently available in Spanish and English.