How to manage your subscription and plan in Metrix
Check your current plan, switch to another one and update your payment method from Plan & Billing.
Metrix has three plans — Starter, Pro and Agency — which differ in active integrations, team members and included features. For current pricing on each one, open Plan & Billing inside your account: prices can change, so that screen always shows the accurate information.
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Check your current plan
From the Plan & Billing section in the main menu, you'll see which plan you're on, your billing cycle, and your usage (team members, API requests) against the plan's limits. - 2
Switch plans
On the same screen, pick the plan you want to move to. The change applies to your active subscription and your limits update to match the new plan. - 3
Update your payment method
If you need to change how you pay, do it from Plan & Billing as well. Metrix processes payments through MercadoPago or PayPal, depending on the provider you choose.
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If you switch payment methods
Moving from one payment provider to another (for example from MercadoPago to PayPal) can leave an old subscription active alongside the new one, which results in a duplicate charge. If that happens, contact support from the Support section of the dashboard so the previous subscription can be cancelled.
What happens when my free trial ends?
Access gets paused and you're asked to choose a plan to keep using Metrix. Your data stays intact: you have a few days from expiration to reactivate the account by choosing a plan, without losing anything you already set up.
Can I downgrade to a smaller plan?
Yes. You can switch to a lower-tier plan at any time from Plan & Billing. The change applies to your subscription and your limits (members, active integrations, etc.) become the new plan's limits.